FAMILY INTERACTION SUPERVISION (SUPERVISED VISITS)

SUPERVISE VISITS AND HELP FAMILIES STAY CONNECTED!
Volunteers help supervise visits between parents and children. They provide a safe and supportive environment for families.
Mileage is reimbursed at the federal rate.
Note: This program supports families involved with Outagamie County Child Protective Services. It is not for court-ordered supervised visitation.
Commitment: A minimum of 6 months is required.
What Family Interaction Supervisors Do:
- Supervise visits between parents and children
- Ensure visits are safe and positive
- Observe and document interactions
- Provide transportation when needed (optional)
- Communicate with the social worker after visits
This role is a great fit for people who:
- Are calm, patient, and reliable
- Enjoy working with children and families
- Can observe and take objective notes
- Want to make a direct impact on families
Before You Apply
Time Commitment
- Choose cases that match your schedule
- Visits are consistent from week to week
- Time commitments vary and can range from 30 minutes to multiple hours
Qualifications
- Valid Driver's License and safe driving record
- Current vehicle insurance
- Background check
- Reliable and work independently
- Willing to interact with diverse populations
Key Responsibilities
- Supervise interactions between parents and children
- Take notes and send to social worker
- Complete mileage and monthly time logs
- Provide transportation as needed
Frequently Asked Questions
Is providing transportation required?
Volunteers and workers often transport the children and/or parents to and from the visit. Mileage is reimbursed at the federal rate. You are not required to provide transportation.
What insurance is used?
The driver’s insurance is primary and the volunteer must carry the minimum auto liability coverage. The county’s insurance is secondary. Insurance coverage is also available to RSVP volunteers. Please refer to the handbook for more details.
What paperwork is required?
The coordinator must receive a monthly mileage log and monthly time log by the seventh of the next month. You will need to take notes during the visit and send a copy to the coordinator and social worker. You will be provided with what information the worker is looking for in the report.
Is training offered?
Yes - there is a training that addresses documentation, guidelines and expectations of visits, and safety. The volunteer will also shadow a worker during a visit. The number of shadowing opportunities is determined by the volunteer and worker. This sures the volunteer is comfortable completing visits independently.
What is the schedule?
We look to find a case that matches your availability. Once the case is assigned, the schedule is consistent. You can choose how frequently you want to supervise – once a week or more often. Most cases are weekly and some may have additional days during the week. During the school year, many visits need to be scheduled after 3:30.
What Impact Do Our Volunteer Supervisors Have?
In 2025 Family Interaction Supervisors:
- Helped 12 families stay connected
- Drove over 26,000 miles to bring children and family members together
- Volunteered over 1,000 hours to reconnect families
- Provided over $34,000 in community value
Without volunteers, the county would need staff to handle all visits and transportation. This would increase costs significantly.
Stories
The Family Interaction Program has been a tremendous help. For one family, weekend visitations are made possible through a volunteer. This volunteer handles both transportation and supervision, which has been a lifesaver for the family and for me.
- Worker
Contact Volunteer Services
Contact
Email: hhsvolunteers@outagamie.gov
Phone: (920) 832-5515
Fax: (920) 832-5975
500 W Fifth Street, Appleton, WI 54911
Coordinator Hours: 8 am - 1 pm M-F, Building is open until 4:30 pm