Communications Center

View of communications center exterior at dusk.

The Outagamie County Public Safety Communications Center is the initial point of contact for citizens in need of assistance. The Communications Division has 31 full-time Telecommunicators, four part-time Telecommunicators, four Sergeants (shift supervisors) and one Director. Telecommunicators handle 9-1-1 incoming calls, and radio traffic for police, fire and emergency medical services. 

The Communications Center dispatches:

  • 8 law enforcement agencies
  • 6 ambulance services
  • 23 fire departments
  • 12 first responder groups

Training:

Basic Certification training for Telecommunicators is a minimum of 40 hours, with an additional 24 hours of training required for certification in Emergency Medical Dispatch (EMD). All telecommunicators attend annual in-service training as well as continuing specialized training. 

 

Please see our Annual Report link on the Sheriff Home Page for detailed Communications Center statistics and additional information.

 

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