Mental Health and Substance Use Services

The Walk-In Clinic is designed to connect eligible children and adults to counseling and/or psychiatric services.

Eligibility for Services:  To qualify for services, you must be an Outagamie County resident (valid proof required), have Medical Assistance (MA), Medicare or be uninsured.

If you have private insurance (including VA or Tribal insurance), you are not eligible for County services (even if you also have MA).

Hours: Monday- Friday 10 AM-4 PM

• The Walk-In Clinic is a first-come, first-serve clinic, making wait times be unpredictable.  If there is a long wait time, you may complete as much of the process as you are able and return a different day to complete the process.
• If you arrive close to 4 PM, there is a chance you will not be seen that day by the therapist due to the clinic closing at 4 PM.  On average, it takes a minimum of 1 1/2 hours to complete the process.
• If you are a minor or have a guardian, they must be present to sign paperwork and consent to services.
• We recommend that you call us before arriving for the Walk-In Clinic to ensure the clinic is open.  You may also call to check how busy it is before arriving.   Please contact us at 920-832-5270.
• Under no circumstances can medications be prescribed until your appointment with the psychiatrist/APNP.

Proof of Residency and Income Requirements:

_{Proof of Residency: Must be dated within 30 days of presenting to the Walk-In Clinic and have your name on it.  Please note: A driver’s license or state ID card is not an accepted form of proof of residency.  Temporary living situations do not establish residency (Ex: homeless shelters, domestic violence shelters, staying at a hotel, living in a car etc.)} 

1. Paycheck, paystub or earning statement with your employer's name and address
2. Utility bill for water, gas, electricity or landline telephone service. Includes cable and internet services
3. Mobile phone bill
4. Financial statements: bank statement for a checking, savings, money market or brokerage account; credit card statement or loan statement for auto, home or personal
5. Insurance documents for auto, health and life: Documents may include billing statements or explanation of benefits
6. Mortgage, rental/lease agreement for property (lease must include your landlord's name)
7. Government-issued correspondence from federal/state:

   _{a. Change of address confirmation letter from USPS
   b. Government documentation from the State for benefits such as Medicaid, FoodShare, or WIC
   c. Award letter from SSI}

8. Report card, school transcript or certified school record (for minors only)
9. Renters’ insurance documents
10. If you are currently homeless: You may produce any of the above proof of residency (the “30 day” criteria does not apply), as long as Outagamie County is your last known established residency

Proof of income:

_{If you are uninsured or have Medicare only for insurance, proof of income IS required.  If you HAVE Medicaid, proof of income is NOT required.}

_{The following documents are required for income verification:}

• A photocopy of insurance card (if insured)
• If employed- A photocopy of two most recent pay stubs from your and your spouse’s employer OR if unemployed, a photocopy of bank statements (checking, savings, etc.) for two months (required)
• A photocopy of determination letter if you receive SSI, SSDI, Social Security or Unemployment (if applicable)
• A photocopy of documentation for Court Ordered Obligations (child support, restitution, back taxes, other) (if applicable)

If you or someone you know is suffering from a mental health, or substance use crisis, our Crisis Intervention Hotline is available 24 hours a day, 7 days a week. Please call 920-832-4646.

Please contact the Outagamie County Mental Health Division at 920-832-1555 for additional information. 

Assessments must be scheduled in person, and the assessment fee is due at the time of scheduling.

Mental Health Walk-In Clinic

Comprehensive Community Services (CCS)

Community Support Program (CSP)

Coordinated Services Team (CST)

Psychiatric Services

Please call 920-832-5270 for services.

If you or someone you know is at risk of abuse, adult at-risk or elder abuse, contact the Crisis team.

Please call 920-832-4646.

• 3 Party Alcohol Commitment Packet(DOCX, 64KB)
• 3 Party MH or Drug Dependent Commitment Packet(DOCX, 64KB)

The applications are fillable for your convenience. The applications can also be printed.

Please download and save the (3 Party) commitment packet information and form to your computer, complete required information, save, and submit.